FAQ
General
Can I also read lively stories on my e-reader?
No. lively stories can only be read on a tablet or smartphone with the lively story reading app.
Where can I find the app?
Login
How can I log in to the lively story app?
With your first order you will receive an e-mail from us with your username and password. With these credentials you can log in to the lively story reading app.
Can I log in with my access data from Weltbild, Buecher.de or other partner stores?
Unfortunately, this is not possible at the moment.
Can I change the password that was sent to me?
Yes, you can change your password at any time under “My Account” in the lively story store.
I have forgotten my password.
Please use the link:https://livelystory.com/my-account/lost-password/?lang=en/, to create a new password.
I can't remember my username.
Please send an e-mail to contact@tapster-media.com
Error messages
I have no sound! What's the reason?
Please make sure that you not only have the sound enabled in the story itself (either at the beginning of the episode or in the app’s settings), but that your ringtone is also turned on.